Develop and execute a comprehensive product strategy that aligns with the company's vision, market opportunities, and customer needs. Lead and expand the product management team, fostering a culture of innovation and excellence. Collaborate with cross functional teams, including Sales, Finance, Operations, and Customer Service, to ensure successful product development and

Identify potential clients through market research, networking, and outreach to build a robust sales pipeline Engage with prospective clients through various channels, including email, phone call, and virtual meetings to understand their needs Work closely with our experienced sales team to learn basic sales skills, gain insights, and contribute to team success Stay infor

Execute projects per PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following Project planning fundamentals initiating, planning, estimating, resourcing, scheduling and budgeting Project control fundamentals monitoring, anticipating potential problems, identifying project conflicts, taking cor

Execute projects per PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following Project planning fundamentals initiating, planning, estimating, resourcing, scheduling and budgeting Project control fundamentals monitoring, anticipating potential problems, identifying project conflicts, taking cor

Maintain and manage Granite's Premier accounts. 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with

Ability to define the customer's need while coordinating with the Sales and Premier team to gather comprehensive information about the pricing and solution requirements. Work with solution engineers to analyze the customer's requirements to ensure the proper solution is quoted. Collaborate with the Legal Team to ensure pricing terms and requirements are incorporated into

New Business Development Nationally for State, Local and Education Districts (SLED) Travel within an assigned sales territory to conduct face to face meetings with potential and existing SLED customers. Responsible for selling advanced Data solution based services such as MPLS, VPN, VOIP, SIP Trunking, Cloud based PBX Wireless Networks, and dedicated internet access. Buil

Learn at a fast pace from initial training, ongoing training and experience, Receptive to positive coaching. Identify opportunities both within and outside of the GSA EIS program for assigned agencies (DOD andCivilian) Gain a strong understanding of our telecom technology sales process and a strong understanding of the federal acquisition regulations, policies, and contra

Distribute and manage workload across team members daily Provide escalation support for voice product activations both internally and to customers Manage vendor interactions, trainings, and documentation Provide clear and effective processes and business rules within overall team scope for VoIP product Provide various reporting analytics on productivity and team initiativ

Execute projects per PMO standards, processes, and methodologies in a consistent manner for project planning and execution activities including the following Project planning fundamentals initiating, planning, estimating, resourcing, scheduling and budgeting Project control fundamentals monitoring, anticipating potential problems, identifying project conflicts, taking cor

Maintain and manage Granite's Premier accounts. 24 x 7 availability to support your assigned accounts. Conduct weekly meetings with assigned Premier accounts. Minute each meeting weekly and follow up on all actions Areas of responsibility for each account include but are not limited to maintenance of phone lines, outages, billing, reporting, etc. Communicate directly with

Required to obtain and maintain a US government clearance. Assist in resolving high level escalations as required. Conduct quality assurance checks for calls and trouble tickets. Handle customer requests, both technical and non technical, professionally and accurately. Manage department metrics and complete weekly reports. Conduct weekly one on ones with NetOps Technician

Use internal system to run through activation queue Assist technicians and customers on the phone Handle escalation support for voice product activations both internally and to customers Troubleshoot services and devices in the field with customers and technicians Update configurations and/or order details to create successful turn up of services for customer Reconfigure

Create and update trackers to show the progress of the project Work with other departments to ensure project pieces are completed on schedule Work with Project Manager to keep projects on schedule Opening and reporting on provisioning tickets Working on Microsoft projects and excel spreadsheets

Ability to define the customer's need while coordinating with the Sales and Premier team to gather comprehensive information about the pricing and solution requirements. Work with solution engineers to analyze the customer's requirements to ensure the proper solution is quoted. Collaborate with the Legal Team to ensure pricing terms and requirements are incorporated into