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Provides executive level administrative support to the COO, and all VP Operations, includes but not limited to expense and invoice processing, travel arrangements, calendar management, org charts, budget tracking Manage annual Franchise Business Council (FBC) election process; prepares and maintain documentation, presentations and reports Provides administrative and logistical support to the entir
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Accountabilities Fully accountable for returning Applebee's to net new unit growth (current U.S. base of 1,575 restaurants) and reporting to the President of Applebee's VP will work to ensure less than 1% closure rate beginning in 2022 (will manage process of identifying/prioritizing unprofitable restaurant closure candidates for approval) VP will identify and open new traditional and non traditio
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It is the role of the Marketing Coordinator to i) assist in the planning, development and implementation the Organization's marketing strategies and communications; ii) maximize company sales through effective execution of annual marketing plan; iii) strengthen the Organization's position as a great member of the communities in which we operate and; iv) create exciting brand awareness. These outco
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Responsible for creating and supporting total compensation programs, practices, and policies to attract and retain top talent Partner with HR Business partners to create, update and maintain job profiles Serve as team lead for all aspects of compensation benchmarking and administration, including the following Select and maintain compensation benchmarking surveys Research and analyze new and exist
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Partner with the franchisee to diagnose barriers which affect performance and assist with developing business plans to maximize improvement (operations, marketing, training, human resources, etc.) Collect and maintain an active working knowledge of the key business metrics for their assigned franchisees portfolio of restaurants and use these metrics to analyze issues and opportunities for each res
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Leadership Have a deep understanding of and experience in Transformational Leadership. Work with team to improve upon and create organizational processes and strategies. Lead the team by providing tools and technologies based on the growing needs of the customers and the teams. Management Maintain the project priorities for help desk support areas. Allocates resources across various tickets effici
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Review and prepare annual stock holder meeting materials Review and prepare periodic SEC reports, including the Proxy Statement and Forms 10 K, 10 Q and 8 K Assist in developing and maintaining policies and procedures to ensure compliance with Sarbanes Oxley, NYSE Regulations, SEC Regulations, and other regulations applicable to public companies Review press releases and other disclosure materials
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Answer guest questions and settle guest complaints, concerns and issues in a professional manner. Accurately log and journalize guest calls, email correspondence, and other guest contact. Respond to emails, write letters, and recommend process improvements. Follow up with guests as needed. Perform data entry to set up and maintain informational records Perform other responsibilities as needed. Fol
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Dine Brands Global
- Los Angeles, CA / Denver, CO / Seattle, WA
The Franchise Operations Specialist is responsible for growing and protecting the brand by developing people, improving guest experience and relationships and driving profitable sales through execution Service Promise Assessments. This role is also responsible to evaluate Applebee's brand standards compliance and influence best practice operations execution via coaching and support at the unit lev
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Works with helpdesk leadership to identify gaps and areas of opportunity to establish associated course content and objectives. Regularly review and refine existing course work and curriculum for improvements and maximizing impact. Develop and deliver training for any one of many skill areas to our technical staff Soft skills and Tech skills (new hire training, customer service, standard troublesh
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Coding and programming Assist in preparing or may prepare detailed specifications and documentation from which programs will be configured, written, designed, coded, tested and debugged. Architects, manages and owns Dinebrand's Integration platform Designing, delivering API's, Microservices and data integrations across business applications and 3rd party systems Administration, Installation, and s
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Draft and manage internal communications (examples include company wide newsletters, initiatives, team member engagement briefings, agendas, and travel documents) Plan, develop and prepare programs and services according to internal client and franchisee requirements to include, site research, hotel, venue visits, and contracting. Facilitate relationship with internal key meeting stakeholders to c
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Analyze large amounts of information to discover trends and patterns Design and create dynamic dashboards and reports using business intelligence tool. Present information using data visualization techniques Propose solutions and strategies to business challenges Enable smarter business processes and implement analytics for meaningful insights Keep current with technical and industry developments
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Work within the Business Analytics team under the Strategy, Analytics, & Insights department and cross functionally across every department to help maintain alignment on forecasting beverage campaigns, support Off Premise Analysis and help improve data integrity. The candidate must have intermediate technical abilities in excel. SQL, and familiarity with other programming languages, as well as a c
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Manages qualitative and quantitative research to assist in developing strategies that improve the guest experience, menu relevancy/appeal and operational excellence Strategic lead on menu development overseeing research such as food and menu concept tests, food tasting tests, in restaurant product tests, operations evaluation, brand positioning, and marketing program evaluation Collaborates on the
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