Billing Interpret billing notes from Dedicated Billing team and make appropriate changes Process invoices daily to keep turnaround goals Create and distribute custom invoice reports Maintain full documentation of processes and procedures Coach/train/advise other departments to improve billing workflow Process invoicing in customer portals for payment Provide requested doc

Data Analysis and Reporting Assess exposure and compare to allowable limit to determine if credit is available for various energy products and services Provide weekly reporting (metrics recorded) for o All past due balances that are 3, 5, and 10 days past due o All past due balances that are 30, 60, and 90 days past due o All debit balances beyond 10 days past due and exc

Application Management and Support Manage and support the organization's portfolio of business applications, including ERP systems, CRM systems, and other specialized applications. Serve as the primary point of contact for business stakeholders regarding application related issues, enhancements, and requests. Provide end user support and training on business applications,

Payroll Assist with payroll processing for exempt and non exempt employees (backup for Sr Payroll & Benefits Specialist) Multi state SIT & SUI activities including compliance with local, state and federal agencies Review tax notices (federal, state and local) to determine necessary action Calculate manual checks for missing, additional and special pay requests Review and

CUSTOMER SUPPORT Assist and support customers and outside sales team with requests to include but not limited to Answering phones, customer account look up, place fuel and lube orders (or route to appropriate department) Provide fuel and lube order status updates and ETAs Customer Support to include resolving monitor related concerns, sending copies of POD's, invoices, or

Credit Process Management Evaluate and process customer credit requests for commercial and governmental entities, documenting and implementing credit limit adjustments across various platforms. Perform annual credit reviews, proactively communicating with external customers and sales for current financial data. Maintain accurate customer files, request and analyze trade r

Data Analysis and Reporting Assess exposure and compare to allowable limit to determine if credit is available for various energy products and services Provide weekly reporting (metrics recorded) for o All past due balances that are 3, 5, and 10 days past due o All past due balances that are 30, 60, and 90 days past due o All debit balances beyond 10 days past due and exc

Coaching and Mentoring Develop clear goals for team members each year that are aligned to strategic company goals and objectives Develop a coaching strategy for team members to achieve or exceed goals and objectives Help team members focus on what is within their span of control to achieve success Regularly review performance with team members Provide specific and timely

Develops new accounts and implements plans for growth in existing accounts. Utilizes and maintains CRM weekly for all leads, accounts, key accounts and Top 10 Target accounts to include (but not limited to) contact information, activities such as new leads, emails, phone calls, meetings, progress etc. Utilizes consultative selling and closing skills. Strategically grows a

Supply Leadership Develop clear vision, goals, and objectives for the supply and distribution of natural gas that support company goals and objectives and keep team members focused on high performance Build strong relationships within Mansfield Oil and with suppliers to achieve supply and distribution department goals Build strong relationships with all departments within

Sales Support Processes multiple daily price adjustments to increase sales or optimize profitability. Sets margins specific to multiple variables on a daily basis in collaboration with sales per netback reporting, intel and sales data. Coordinates with supply channels and operations to optimize pricing and margin Review daily lifting by market and communicate necessary ad

Develops new accounts and implements plans for growth in existing accounts. Utilizes and maintains CRM weekly for all leads, accounts, key accounts and Top 10 Target accounts to include (but not limited to) contact information, activities such as new leads, emails, phone calls, meetings, progress etc. Utilizes consultative selling and closing skills. Strategically grows a

Coaching and Mentoring Work with Tax Manager to assist in training other team members Document tax reporting requirements Tax Administration duties and return preparation Research and Document Taxability in various states Gather and Document necessary exemption requirements Prepare tax returns in a timely and accurate manner Staying abreast of tax law changes and understa

Operational Excellence Ensure service quality, efficiency, and accuracy meet operational excellence standards through ownership of the following processes, including but not limited to Regularly performs proactive root cause analysis on recurring customer issues Monitors and maintains enhanced/complex reporting for customers Coordinate with various departments to ensure o

Accounts Payable Receive manual and automated invoices to process payments within approved vendor terms Investigate and reconcile invoice differences with anyone to minimize aging balances due Ensure proper approval of invoices before payment is processed Review invoices in Concur & Rossum for proper validation Process invoices in Kissflow to prepare for importing into ER