Responsible for primarily handling teller transactions, providing operational support, cross selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as ap

Incumbent is responsible for performing daily imaging functions related to Lending, Loan Servicing, Deposit Operations and Branch documents. This process would include filing, packaging, shipping, cataloging, scanning, indexing and other imaging related functions. Ensure imaging standards are adhered for quality, accuracy, and Service Level Agreement (SLA) timeframes. Inc

Responsible for primarily handling teller transactions, providing operational support, cross selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as ap

Responsible for supporting the branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. Responsible for personnel administration, staff development as well as the service driven sales culture of branch banking. Promote, implement, and ensure quality customer service. Provide operational support to areas involving busines

Branch Manager is responsible for the overall success of the branch with a primary focus on retaining banking relationships and developing new business for the bank. DIRECT REPORTS The incumbent supervises the entire staff within the branch. ESSENTIAL FUNCTIONS Management of and total accountability for a branch office in meeting administrative, Compliance, operational, s

The VP, Retail Relationship Manager primary responsibility is business development (90%) and portfolio management (10%) of new and assigned business clients. This includes identifying and acquiring new quality business relationships, business deposit and loan growth, generating fee income and cross selling to assigned business client portfolio. ESSENTIAL FUNCTIONS Proacti

Answers and directs incoming telephone calls related to account services, online banking, mobile banking, and telephone banking. Supports client inquiries via other channels including live chat and email. Responsible for telephone banking and online banking implementation, maintenance, and transaction processing. ESSENTIAL FUNCTIONS Operate telephone system to answer and

The Director of Community Development is responsible for developing, implementing, and administering the Bank's Community Reinvestment Act Compliance Program. This position establishes, participates, and maintains relationships with community based, charitable, and non profit organizations. Develops and implements programs to ensure the Bank meets the needs of the communi

This position is responsible for implementing, administering, and maintaining Cathay Bank's various enterprise system platforms such as nCino and Salesforce, but not limited to those platforms. These applications control loan production lifecycles and service request lifecycles and manage prospects, campaigns, loans, business relationships, partners, and contacts, hence t

Performs work in a centralized operations environment, with limited supervision and following established policies and department procedures. Provides back office support associated with the following areas Inclearing Check Signatures, Automatic Clearing House (ACH) items, Item Verification, Return Deposited Items, Exception Items, Nonpost Item Processing, Business Mobile

Following established company policies and procedures, assists Loan Officers in the following essential functions. ESSENTIAL FUNCTIONS Prepare new and renewed underwriting packages. Order Credit reports, OFAC, Entity & UCC lien searches. Support Loan Officers in loan closing and funding. Assist Loan Officers with various account monitoring activities. Upload the credit fi

Following established company policies and procedures, assists Loan Officers in the following essential functions. ESSENTIAL FUNCTIONS Prepare new and renewed underwriting packages. Support Loan Officers in loan closing and funding. Underwrite new and renewed loans under $1 million and credit modifications and amendments. Assist Loan Officers in customer service and follo

The VP, Internal Audit Manager reports directly to the SVP, Chief Internal Auditor. Assists in preparing the annual risk assessment and developing the annual internal audit plan. Provides day to day supervision and guidance to the audit staff. Manages audit projects and routinely interacts with senior and executive management. Performs complex audits, as needed. DIRECT RE

Responsible for primarily handling teller transactions, providing operational support, cross selling bank products/services, and resolving customer service issues. Process transactions with accuracy and efficiency while delivering an overall professional and exceptional customer experience. As needed, will open accounts and refer customers to other areas of the bank as ap

Travel to various branches within the assigned region to work as a substitute for Relationship Banker Is during absences, including vacations and emergency situations. Responsible for primarily handling teller transactions, providing operational support, cross selling bank products/services, and resolving customer service issues. Process transactions with accuracy and eff