Main tasks Provide accurate and timely responses to all customer inquiries coming into the Customer Support Center. Forward technical requests to the Technical Service Specialists for handling, forward Scheduling issues to the Regional Scheduling Teams, and present any significant customer issues to the Technical Support Manager. Enhance the customer service process throu

Main Tasks Develop and conduct dealer, customer, and staff training programs on the safe and effective operation of the machines and equipment. Perform test cuts to analyze the ability of the machine's performance; identify ways to reduce test cut deficiencies. Conduct time studies and machine demonstrations. Coordinate presale demonstrations and support trade shows and o

Main Tasks Perform the installation and service of machines and associated products and equipment. Complete preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation. Identify problems and seek corrective action during the early product life cycle. Analyze and resolve application probl