Your Opportunity: Taylor Print & Service Solutions, a division of Taylor Corporation, is looking for an experienced Customer Service Representative to join their team! A Customer Service Representative (CSR) is responsible for delivering a consistent, quality experience to all internal and external customers while building internal and external relationships. A CSR significantly influences the customers' experience as the first contact and expediter of our ability to address any request across a large volume of customers. During this process, they will have developed some subject matter knowledge across our various offerings and solutions allowing them to work more autonomously than the entry level CSR. Someone in this role must have very strong communication skills, work seamlessly with multiple sources in various locations to quickly address and resolve customer requests, and always keep the customer first.

A CSR plays an integral part in meeting all company goals:

• Guarantee satisfaction and value for our customers
• Contribute to a work environment that fosters pride in being part of a winning team
• Contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards

A CSR is responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because they are in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.

Your Responsibilities:

• Deliver an exceptional customer experience every time
• Manage all communication - written, verbal and in-person - professionally, friendly and efficiently
• Provide accurate, timely information and follow-up activity in a courteous, efficient, accurate manner
• Work with applicable team members to address escalations and concerns on behalf of the customer ensuring a clear owner and hand-off is made when applicable
• Escalate and engage appropriate resources to assist or resolve service issues as necessary
• Work assigned workflow to meet customer deadlines in a team environment while sharing suggestions for improvement
• Work to gain an understanding of our customers and their needs by finding applicable resources as needed
• Learn our different products and services and communicate them to customers
• Works with a mentor, team and supervisor to gain knowledge
• Continue to sharpen skills and drive personal growth through additional applicable training
• Available to assist on projects

You Must Have:

• High School education
• 2+ years of related / relevant experience
• Strong Microsoft Office skills with emphasis on Excel and Outlook
• Advanced computer experience and ability to implement new technologies

We Would Prefer:

• 2 years or more of college
• Print, marketing, or promotional product experience
• Salesforce.com knowledge

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.