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Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.
This position is responsible for achieving Aftermarket sales revenue and profit margin targets set by the company, and for delivering world class Aftermarket support for the Loading Business Unit (EMS/EWL)
- Responsible for Aftermarket sales strategies for Loading Equipment in new and existing markets
- Leads and manages a staff of regional Parts Marketing Professionals
- Utilizes 4P's of marketing - Product, Price, Place, Promotion to develop and enhance parts offerings, including scheduling and implementing VOC projects, training and technical manuals, promotional literature and product rollout plans
- Represents Loading Equipment Aftermarket in establishment of Global and Regional Customer agreements. Acts as a liaison with all surface Mining divisions to ensure Aftermarket representation in Development of agreements
- Works with Engineering and Operations to address product quality issues to protect product reputation and increase sales across all product lines
- Gathers VOC "Voice of the customer" on aftermarket parts and service and develops new offerings for upgrades in products and services
- Educates and trains field sales force. Performs product presentations at customer sites
- Conducts GEMBA visits to understand customer pain points, and works to develop programs to improve total operating cost (TOC)
- Develops and directs cross-functional activities to drive continuous improvement in end-customer satisfaction. Key drivers are on-time delivery, market competitiveness, training and technical information.
- Collaborates across regions to deliver regular reporting of Aftermarket KPI's. Identifies and leads continuous improvement initiatives with regional collaboration to improve performance
- Bachelor's degree in Business or Marketing required. Advanced degree (MBA) desired.
- Five years of sales or marketing experience in construction/mining industry, equipment supplier or dealer
- Excellent presentation and communication skills
- Microsoft Office proficiency
- Strong ability to analyze complex technical situations, determine root cause, identify actions and lead resolution and implementation
- Ability to work closely with internal Komatsu teams, customers, distributors and vendors
- Knowledge and experience with new product development process from concept to production
- Ability to travel domestic and internationally as required
- Ability to work in a global business environment. Expectations may not conform with standard work schedule
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.