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• CPSG brings a personal approach to business. Our employees - whether they work in one of our branches across the country or in our corporate office - are dedicated to serving our customers and supplier partners. We are looking for self-motivated individuals who can work independently but also enjoy working on a team. Passion, leadership, initiative, problem solving and professionalism are all supplementary factors to your success in these fast paced, dynamic positions.

  This role is in the CPSG Operations function. A successful incumbent is expected to (i) Serve as escalation point for the most complex and specialized technical assistance related to pre- and post-sales support for CPSG product lines, and (ii) Provide consultative onsite support by utilizing industry best practices; convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits. Requires 3+ years in Perimeter Access Control Industry, Door Automation, or Security Integration (or similar industry) and a minimum of a High school diploma/GED or some college or equivalent experience; industry certifications.

  Coordinator, Technical Service & Sales Overview:

• Serve as escalation point for the most complex and specialized technical assistance related to pre- and post-sales support for CPSG product lines
• Provide consultative onsite support by utilizing industry best practices; convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits
• Maintain a high level of customer service while processing orders, returns and customer pricing inquiries across multiple product lines; proactively identify sales opportunities and acquire business by providing differentiated technical support
• Obtain information within CPSG's ERP that fosters a process of customer follow-up on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions
• Leverage resources within CPSG's ERP as well as CPSG's CRM to deliver an exceptional customer experience from the start to finish of each customer interaction
• Verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations
• Stay up to date on New Technical Advances; train other CPSG employees to expand overall education
• Promote and execute current processes and procedures; recommend opportunities for process improvement and implement new initiatives
• Resolve reported escalations and customer complaints, as well as report product quality problems to the proper channel
• This position requires regular and predictable on-site attendance and the ability to work the particular shift and/or schedule to which you are assigned, as well as additional hours as needed
• Support the technical service needs of CPSG by responding to customer inquires via the National support hotline
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
• Protect CPSG's reputation by keeping information confidential
• Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies
• Contribute to the team effort by accomplishing related results and participating on projects as needed

• Coordinator, Technical Service & Sales Qualifications:

• High school diploma/GED or some college or equivalent experience; industry certifications
• 3+ years in Perimeter Access Control Industry, Door Automation, or Security Integration (or similar industry)
• Excellent communication, organization and problem-solving skills
• Ability to travel up to 10% domestically
• Preferred Qualifications: Bachelor's degree or vocational certification, Prior Electrical or Mechanical experience; construction specification and take-off, Proficient in Spanish
• Ability to lift up to 50 pounds and push/pull up to 100 pounds

• #LI-Onsite

We offer a full complement of employee benefitsincluding:health, dental, and vision insurance, HSA/FSA, long-term and short-term disability, company paid life insurance, wellness incentives, 401k, and vacation/PTO. To learn more about our culture, watch this three-minute video to learn more:https://youtu.be/PSHci9refuo

Controlled Products Systems Group, a subsidiary of Chamberlain Group company, wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers via email or phone or other methods.