Job Description:

BHMG - Breckenridge Lane

Full Time Referral Coordinator

The Referral Coordinator works with the patient and outside services to schedule specialty services under the order of the physician. The referral service provides appointment, patient contact by telephone and mail to verify date, time, location and any special instructions. The checkout service includes scheduling any appointments for follow up care, including laboratory tests, follow up visits for laboratory results, next visit appointment and provide verbal and written appointment date and time and any special instructions.

Principal Duties and Responsibilities:

The following is a summary of the major functions of this position. He or she may perform other duties, both major and minor, which may not be mentioned below, as well as specific functions may change from time to time.

• Respect/promote patient rights, maintain confidentiality, and exhibit friendly/helpful behaviors.
• Interact with patients and outside specialty services to set appointment dates and times and provide confirmation and special instructions to the patient; complete forms; referrals; pre-certification documentation.
• Duties include scheduling, answering phone, filing, copying, completing obtaining demographic information, updating charts, assuring fee tickets reflect services perform.
• Position requires highly organized and experienced person who can maintain a cheerful and professional manner in high stress situations.
• Respond to emergencies in appropriate manner and according to policy.
• Follow all OSHA and departmental policies; perform quality control, record data as necessary.
• All departmental/staff/operational problems reported to the appropriate supervisor in a timely manner.
• * Professionalism/Excellence Orientation: Professionalism and Excellence Orientation refer to the way in which our employees work to meet our customers' needs and further the mission of the hospital.
• * Ownership/Stewardship: The work we do is a reflection of ourselves. Ownership and Stewardship mean taking PRIDE in what we do and demonstrating a sense of responsibility for the outcomes of our work and job.
• * Teamwork/Commitment to Co-Workers: We rely on each other to give the best possible service and care to our patients, visitors, coworkers and physicians. Respect and collaboration are essential Baptist Healthcare System values.

Minimum Education, Training and Experience Required:

• High School Diploma or Equivalent strongly preferred
• Experience with at least one year of referral work desired

scheduling, customer service, EHR, Medical terminology