Dermatology is seeking to hire an enthusiastic individual to join our team to support our IT needs.

We are a diverse department within the School of Medicine. We provide excellent education and support to our residents, faculty, medical students and our community.

The IT Support Tech plays a crucial role in providing technical assistance and support to various members of the department including faculty, staff, community providers and students. The primary responsibilities revolve around offering customer service and support through phone, email and in-person requests. This includes addressing inquiries, troubleshooting technical issues, and guiding users through many hardware and software channels used at UNM.

Key duties for this role may include:

• Answering incoming calls and responding to email and in-person inquiries promptly.
• Providing timely and accurate technical support to users experiencing IT-related problems.
• Troubleshooting hardware and software issues, escalating complex problems to higher-level support personnel when necessary.
• Documenting and tracking support requests and resolutions
• Participating in ongoing training and professional development to stay updated on UNM IT services and technologies.
• Maintain inventory of equipment and supplies
• Other duties as assigned

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Preferred Qualifications:

• Experience in providing excellent customer service and support
• Excellent communication and interpersonal skills
• Ability to analyze complex computer problems from a centralized and user perspective and provide documented solutions.
• Experience operating and maintaining audio visual equipment in a classroom environment.
• Experience communicating technical solutions to non-technical people both verbally and in writing.
• Experience using centralized service management/support systems.
• Aptitude for configuring, troubleshooting, and repairing UNM owned computer hardware

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

The University of New Mexico requires all regular staff positions successfully pass a pre-employment background check. This may include, but is not limited to, a criminal history background check, New Mexico Department of Health fingerprint screening, New Mexico Children, Youth, and Families Department fingerprint screening, verification of education credentials, and/or verification of prior employment. For more information about background checks, visit https://policy.unm.edu/university-policies/3000/3280.html. Refer to https://policy.unm.edu/university-policies/3000/3200.html for a definition of Regular Staff.