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Bilingual Account Manager
Chicago, IL
Job Description
ACCOUNT MANAGER, BILINGUAL (ENGLISH/SPANISH)
POSITION SUMMARY:
The Account Manager has a full command of an assigned book of Allied clients. The position involves management of group health plans which are self-funded. This position serves as a direct resource to Allied's Account Management Teams and specifically the Account Executive who acts as team lead. The Account Manager will help identify appropriate carriers, managed care networks, manage the new business implementation process, preparing and submitting reporting for key accounts, implement plan changes, perform client presentations and review plan performance. Communicating compliance requirements and evaluating benefit plans is essential. The position is responsible for the overall client satisfaction of the account.
ESSENTIAL FUNCTIONS:
The Account Manager has a full command of an assigned book of Allied clients. The position involves management of group health plans which are self-funded. This position serves as a direct resource to Allied's Account Management Teams and specifically the Account Executive who acts as team lead. The Account Manager will help identify appropriate carriers, managed care networks, manage the new business implementation process, preparing and submitting reporting for key accounts, implement plan changes, perform client presentations and review plan performance. Communicating compliance requirements and evaluating benefit plans is essential. The position is responsible for the overall client satisfaction of the account.
ESSENTIAL FUNCTIONS:
- Act as the liaison between the client/broker and Allied Executives and various Allied Departments involved with the benefit plan.
- Provide communication and services to clients and brokers regarding ACA compliance, claim issue resolution, reporting, industry related and legislative information.
- Conduct quarterly meetings to review plan performance reporting and build Allied/client relationship and ensure client satisfaction.
- Implement and manage new client implementations, lead implementation meetings to team of managers, provide follow up on open or missing items to complete the installation.
- Communicate plan changes internally with regard to plan design changes, contract specifications, accounting/billing, and any vendor partner changes.
- Prepare and host Employee Presentations, Administrative Procedures Training, Web Site Training, Benefit Management Reporting and analysis.
- Troubleshoot, identify and improve internal processes with various Allied departments.
- Produce and analyze Ad Hoc reporting when requested from the client/broker/Account Executive.
- Help facilitate the renewal of existing cases by management of claim reviews, stop loss marketing, and service level expectations.
- Cross sell various Allied services a client may not be utilizing currently.
- Other duties as assigned.
EDUCATION:
- Bachelor's degree or equivalent work experience
EXPERIENCE AND SKILLS:
- 2-4 years Account Manager experience required
- Must be able to read, write, comprehend, and communicate in both English and Spanish.
- Experience with Group Health Insurance, Self-Funded Plans preferred
- Working knowledge of employee medical benefit plans required
- Life and Health Insurance Producers license preferred.
- Excellent verbal and written communication skills.
- Excellent sales and customer service skills.
- Proficient with Microsoft Office Suite or related software.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Public Speaking and an ability to present benefits and compliance in English and Spanish.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
POSITION COMPETENCIES:
- Job Knowledge
- Time Management
- Accountability
- Communication
- Initiative
- Customer Focus
PHYSICAL DEMANDS:
Ability to sit for long periods of time. Ability to communicate via telephone.
WORK ENVIRONMENT:
Remote
Some travel required
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2 to 4 years
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