Training and Learning Manager

This role is eligible for our hybrid work model: Two days in-office.

Whether it's hotels, rental cars, flights, cruises or packages, our Lines of Business develop the relationships we need to generate great deals and then get them to Priceline customers - so they can experience all the moments that matter to them.

Why this job's a big deal:

The manager will be responsible for leading the Priceline Accommodations Team training and onboarding strategy, including all content planning, creation and facilitation. Working closely with our Commercial, Operations, Marketing, Product, and HR teams, you will design programs and develop content to integrate new hires and accelerate the productivity of our commercial teams. Our goal is to ensure that our PAT teams have all the skills, knowledge, tools and processes required to deliver maximum value to our partners and suppliers. This role will be reporting to our Senior Director of Hotel Industry Marketing & Communications.

In this role you will get to:

• Strategy: Lead the enhancement and expansion of all PAT training & learning programs, including new hire onboarding and our internal Gurus program, helping to refine the overall PAT story and ensure consistency and clarity.

• Project Management: Oversee the entire lifecycle of all projects, from conception to evaluation, ensuring deadlines and objectives are met.

• Content Creation: Develop engaging and effective training & learning materials and ongoing resources aligned with organizational goals and industry best practices - ensure materials are updated on a regular basis.

• Facilitation: Conduct training & learning sessions using various methodologies to ensure optimal understanding and retention of content.

• Adoption: Effectively measure adoption and application of learning programs post training.

• Training & Learning Hub: Streamline the organization and accessibility of resources for teams, ensuring widespread visibility of programs and tools available to provide support.

• Innovation: Identify new opportunities for professional development, skill-building, and other initiatives based on evolving business needs.

Who you are:

• 5-7 years of related experience in the space, particularly within learning & development, sales training/coaching, or sales enablement. Experience in the hotel/ accommodations/ B2B space is a plus.

• Willingness to travel 25% of time to meet with commercial teams

• Ability to facilitate collaborative, cross-functional sessions/workshops

• Deep understanding of training techniques and standard methodologies for onboarding

• Experience managing the full training cycle such as conducting in-person activities and using e-learning platforms

• Demonstrate a working knowledge of enablement best practices, including: sales cycles, sales processes, and sales coaching

• Outstanding communication skills: written, verbal, and presentation

• Excellent project/program management skills with the ability to prioritize, organize, problem-solve and multi-task

• Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.

• The Right Results, the Right Way is not just a motto at Priceline; it's a way of life. Unquestionable integrity and ethics is essential.

There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. In addition to a competitive base salary, certain roles may be eligible for an annual bonus and/or equity grant.

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