JOB SUMMARY:

Under minimal supervision, provides operational leadership and direction in regards to all administrative, financial, regulatory, quality, human resources, patient & team member satisfaction, and clinical aspects for the following scope:

< 15,000 projected annual visits

< 5 providers

JOB TASK LIST

1. Oversees daily operations of physician practices including scheduling, registration, charge capture, cashiering, and the provision of clinical support to providers.
2. Review, edit, approve all timecards bi-weekly; review overtime utilization and manage appropriately, manage team member and physician schedules. Provides fill-in coverage of team member absence as needed.
3. Regularly reviewing work processes to ensure medical office activities support departmental, organizational, and financial goals.. Identifies problems, makes recommendations for improvement, and implements new and updated procedures to improve efficiency and support reimbursement for services provided.
4. Ensures all patient care related processes (patient registration/scheduling, medical records, clinical patient care, patient flow through office, etc.) deliver high quality and efficient care to patients and their families. Resolve operational issues which impact efficiency, flowand customer service.
5. Interviews and hires candidates for employment, manages disciplinary actions, performance improvement plans, and coaching of team members. Performs performance evaluations of practice team members. Addresses performance issues immediately and directly.
6. Keeps team informed, discusses and interprets policies and procedures, identifies operational issues, addresses and communicates issues identified by team members and customers.
7. Assists with the monitoring of operational and capital budgets, accounts payable submission, and accounts receivable trending.
8. Ensures all areas of accountability are compliant with all federal, state and local regulatory standards and requirements, including DOH, TJC, FDA, HIPAA, and others for practice(s) under their leadership.
9. Oversees general upkeep of the offices and purchasing of equipment and supplies. Develops and maintains cooperative and productive vendor relationship.
10. Serves as a liaison between the billing office and the providers. Provides feedback related to registration processes negatively impacting reimbursement and or creating denials. Develops processes and training materials to correct deficiencies.
11. Identifies training needs of team members and develops and provides for delivery of education and training programs. Evaluates programs to determine whether training goals and objectives have been met. Encourages continuous growth and helps staff to realize full potential by identifying stretch objectives and creating learning plans.Assists staff in addressing challenges and skill deficits
12. Assists with onboarding of new team members and providers. Ensures new hires are provided adequate orientation and training to display competence
13. Monitors and addresses customer service skills and behaviors of team members.
14. Performs other duties as assigned.

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.
A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high quality care to all. Our commitment to service excellence is evident through a broad range of health care services, technologies and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading health care system and second largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:
University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD
University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD
The Upper Chesapeake Health Foundation, Bel Air, MD
The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD
The Senator Bob Hooper House, Forest Hill, MD

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Education & Training: High school diploma or equivalency required. Bachelor's degree in Business or Healthcare Administration preferred.

Work Orientation & Experience: Minimum two (2) years of relevant experience in a healthcare setting required. Previous management experience preferred. Knowledge of third-party insurance billing; previous experience with a computerized practice management system and EMR preferred.

Skills & Abilities: Duties require independent judgment and decision making; ability to work independently and manage multiple projects in a fast-paced environment, with minimal supervision. . Demonstrated customer service experience and ability to effectively interact with all levels of personnel within the organization.as well as the general public. Strong oral and written communication skills. Ability to direct and supervise others effectively. Strong organizational and analytical skills. Computer literacy to include word processing, database and spreadsheets.

All your information will be kept confidential according to EEO guidelines.