Are you looking for a high energy, strategic, and fast-paced position as a Operations Analyst? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
The Operations Analyst manages Client Care's technical tools to maximize efforts with AI, automation, and self-service. They will focus on the execution of our ongoing Digital Engagement strategy through the creation of complex digital customer journeys. This position requires strong attention to detail, time management skills, project management skills, and the ability to analyze data and adjust actions or workflows in response. This role will work in conjunction with the rest of Client Care Operations, namely the Client Communication Specialist and other Operations Specialist, Senior Analysts and other team members to review reports and determine where automation and technology is needed or to deploy operational client communications. Likewise, the Operations Analyst will help their peers with tactical projects and provide feedback on digital campaigns to help others learn in their role. This role will also be responsible for collaborating with key partners, such as Client Success, to create value and habits-based digital campaigns to drive scale or create new self-service channels. The Operations Analyst will remain focused on the Relias client experience across its platform portfolio to help drive self-service resources and reduce client friction within our applications and across our self-help channels. It will also support other Client Care partners (Client Success, Professional Services, Support) to effectively leverage technology and optimize their internal processes.
WHAT YOU'LL BE DOING:
YOU'VE GOT WHAT IT TAKES IF YOU HAVE/ARE:
IT WOULD BE IDEAL IF YOU HAVE:
Relias is an Equal Opportunity Employer and a Drug-Free workplace
IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.
Company:Relias LLC
Country:United States of America
State/Region:North Carolina
City: Morrisville
Postal Code:27560
Job ID:270369