Essential Job Statements

• Manages all aspects of training related to the Epic EHR. Plans, organizes and supervises the delivery of a comprehensive education program in accordance with the mission and strategic goals of the organization. Includes development of lesson plans and supplemental educational materials, course catalog maintenance, end-user proficiency assessments, training facility management, training schedule maintenance, management of 3rd party software used in conjunction with curriculum delivery, updating EHR training intranet site, etc.

• Provides project management for EHR training related initiatives including EHR upgrades and enhancements. Assumes accountability for project team activities. Reports completion, status, priorities, and expected completion date of such activities to senior leadership.

• Sets clear priorities and manages multiple and competing demands. Works with leadership to balance the interests of different constituencies as needed. Able to shift resources and adapt methods to meet training needs and achieve best outcomes. Assumes accountability for project team activities. Reports completion, status, priorities, and expected completion date of such activities to senior leadership.

• Engages and partners with project teams to contribute in efforts across initiatives related to project management, scope management, and issue escalation. Attend project meetings and monitor/address/escalate issues.

• Consults and negotiates with sponsors and stakeholders to identify and solve for end user training needs. Able to effectively translate end user problems and new tools/technology into actionable training solutions. Engage and partner with stakeholders to develop new initiatives to support the strategic direction of the organization and ensure training expectations are defined and met. Works to continuously improve the user satisfaction of services related to EHR training.

• Maintains an understanding of training trends and best practices. Determines the types of curriculum delivery methods (such as instructor led classes, e-learning/asynchronous, and blended learning) that will best serve organizational goals & end-user needs. Stays abreast of emerging/innovative learning technology that can be leveraged to deliver training in new manners that increases convenience & effectiveness of training program and improves employees' efficiency and productivity in using the EHR.

• Oversees the development of training schedules, agendas, course materials, job aids and post-training competencies that are role specific. Supports development of training material in multiple training modes as appropriate. Deliver learning solutions on time, and actively measure outcome and process metrics and propose actions based on data.

• Develops and manages a team of high performing people through effective hiring, coaching and performance/talent management processes

• Helps support staff (Help Desk, Super Users, Embedded Support, Informatics, etc.) stay abreast of changes or updates to processes, workflows, or policies related to software used to support patient care

• Foster a collaborative, supportive, success-oriented team environment where resources are engaged, empowered and accountable to meet work requirements in a timely manner with innovative results

• Ensure responsibility and visible commitment of diversity, equity and inclusion programs/initiatives through collaboration and implementation of initiatives across the health system.

Patient Population:

Not applicable to this position.

Employment Qualifications

Required Education:

• Bachelor's degree in a health care, business, or technical field (i.e. Instructional Systems, Instructional Design, Learning and Development, Education, Organizational Development, HealthCare Administration, Information Technology, Business, or other relevant discipline) or commensurate experience in adult training and learning is required.

Preferred Education:

• Advanced degree in Adult Education is preferred.

Licensure/Certification Required:

• Current and active clinical license and/or certifications and/or registrations in area of clinical expertise

• Must be certified in Epic module(s) appropriate to area of responsibility as determined by leadership if applicable.

• Each project and exam as determined for the specific roles must be passed within three (3) attempts.

• Successful Epic certification(s) completion required within 60 days of final training.

• Maintain required Epic certification for appropriate role.

Licensure/Certification Preferred:

• Epic Certification(s) preferred

• Diversity Equity and Inclusion certification preferred

Minimum Qualifications

Years and Type of Required Experience

• 5+ years of experience in healthcare technology education required, with a track record of strong strategy & execution skills. Significant clinical experience with training responsibilities may be accepted instead.

Other Knowledge, Skills and Abilities Required:

• Demonstrated capability for problem solving, decision making, sound judgement and assertiveness.

• Experience with leading the planning and delivery of learning projects and programs, management of multiple system trainers across several practice locations, and/or similar leadership role with related scope in managing projects/staff.

• Expertise should include ability to envision and design training programs & services that meet consumer needs and solve business problems, implementation and maintenance of EHR system, and strong working knowledge of clinical operations and financial/billing operations.

• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances.

• Ability to focus on details and technicalities while simultaneously retaining a comprehensive vision of the big picture.

• Works well under pressure and manages several responsibilities with ease and composure.

Cultural Responsiveness

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

• Other Knowledge, Skills and Abilities Preferred:

• Prior management responsibility of healthcare IT/education strongly preferred.

• Experience with leading the planning and delivery of learning projects and programs, management of multiple system trainers across several practice locations, and/or similar leadership role with related scope in managing projects/staff.

Working Conditions

• Periods of high stress and fluctuating workloads may occur.

• Long-distance or air travel as needed- not to exceed 10% travel.

• May have periods of constant interruptions.

Physical Requirements

Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Push/ Pull (50-100 lbs.), Stoop, Kneel, Squat, Bending

Work Position: Sitting, Walking, Standing

Additional Physical Requirements/ Hazards

Physical Requirements: Manual dexterity (eye/hand coordination), Hear alarms/telephone/tape recorder, Repetitive arm/hand movements, Color Vision

Hazards: N/A

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast pace environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.