POSITION PURPOSE

Responsible for managing staff and the real-time operation of the Distribution Operations Center (DOC) to ensure the safe and reliable operation of the Company's electric and gas distribution systems.

Essential Functions: (As defined under the Americans with Disabilities Act, these include the following responsibilities, minimum job knowledge, skills, and abilities. This is not necessarily an all-inclusive listing.

DUTIES AND RESPONSIBILITIES

• Supervises the daily activities of the Distribution Systems Operations Supervisors and Distribution Operations Technicians (DOTs) assigned to real-time operations.
• Ensures safety is the number one priority as real-time operations are being completed daily.
• Ensures proper communication is followed within the DOC and with other departments during emergency and/or storm-restoration events.
• Coordinates daily operations with the Switching and Technology Supervisor.
• Ensures field personnel callouts are completed in accordance with the various departmental policies (i. e., ARCOS).
• Develops and maintains the DOC and DOT shift schedules to ensure adequate staffing.
• Identifies career enhancement opportunities for staff in conjunction with the manager.
• Develops and conducts quarterly check-in conversations with assigned staff that align with those opportunities.
• Keeps department procedures related to real-time operations up-to-date.
• Ensures timely and accurate updates to the MGE Emergency Log.
• Is available for coverage during system emergencies and shares on-call responsibilities with other management personnel.
• Must be willing to work extended hours when needed.
• Ensures compliance with all labor agreement provisions related to the DOTs.

QUALIFICATIONS

Education and Experience

• Three or more years of experience in any of the following departments: Distribution Systems Operations, Engineering, ECO, M&C, or GO leadership.
• Ability to pass DOC Real-Time Desk Qualifications within six months of hire.
• Demonstrated leadership capabilities.
• Knowledge of methods and practices involved in constructing, operating, maintaining, and repairing electric and gas systems.
• Ability to work collaboratively with others across all levels of the organization.
• Knowledge of emergency and security policies and procedures.
• Ability to prioritize and handle multiple tasks and projects concurrently.
• Excellent written and oral communications skills and ability to identify/articulate key points of technical information considering recipient's needs when speaking or writing.
• Proven knowledge and application of excellent customer service skills for internal and external customers.
• Ability to adapt to new technology and trends in the daily operation of the electric and gas systems.

ABOUT THE ORGANIZATION

About MGE

MGE generates and distributes electricity to 163,000 customers in Dane County, Wisconsin, and purchases and distributes natural gas to 176,000 customers in seven south-central and western Wisconsin counties. MGE is a regulated utility subsidiary of the investor-owned public utility holding company MGE Energy, Inc. MGE's roots in the Madison area date back more than 150 years.

An industry leader, MGE was among the first utilities nationwide to commit to net-zero carbon electricity by 2050, consistent with global climate science. Your community energy company is investing in a more sustainable future for the benefit of all our customers, investors, and employees. As your community energy company, we are committed to this area and its people. We take responsibility to:

• Plan and provide a safe, reliable, and cost-effective energy supply that balances the needs and values of those we serve.
• Provide information and education to serve our customers and stakeholders and help inform their energy decisions.
• Preserve and protect our environment while providing affordable, reliable energy.
• Encourage and support economic and business development to keep our economy strong and vibrant.
• Engage in open and honest dialogue, partnership, and collaboration to best serve our customers and the broader community.

Our Values

• Safety: Safety is a core value at MGE. The safety of our employees, customers, and communities is our top priority. Our culture initiatives continuously improve our safety performance. MGE has earned numerous safety awards for this safety performance, including the AGA Leading Indicator Safety Award.
• Reliability: We invest in our people and in our systems to help ensure top-ranked energy reliability that helps to maintain the economic health and vitality of the communities we serve. MGE is a national leader in electric reliability.
• Sustainability: With a commitment to transparency, accountability, and continuous improvement, we take a holistic and proactive approach to sustainable practices company-wide.
• Equity: We are committed to equity and inclusion in our service to our customers, in our workplace, and in our broader community, and we value diverse perspectives, ideas, cultures, and backgrounds.

MGE's parent company is MGE Energy, Inc., a public utility holding company. Its common stock trades on the NASDAQ Stock Market. For more information, visit mge.com and mgeenergy.com.

JOB LOCATION

The position is hybrid, and office days are in downtown Madison, Wisconsin, where MGE is an active participant in community efforts to preserve the area's extraordinary quality of life. We offer free, on-site parking and are located near biking trails and bus stops. Many employees enjoy the use of our many on-site EV charging stations.

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