The AVP & SBA Operations Officer II is responsible for providing on-going support to the SBA Loan Center in processing and servicing SBA loans by preparing and reviewing SBA loan application and packaging forms. The AVP & SBA Operations Officer II will work independently with third party vendors such as title companies, escrow companies, and attorneys, while working on multiple projects simultaneously; managing time and resources to ensure work is completed efficiently and within established timeframes.

QUALIFICATIONS:

Education and/or Experience

• Bachelor's degree in Business Administration or related field or equivalent experience required.
• Minimum three years of experience in lending required.
• General knowledge of lending regulations, lien laws, and loan documentation.

KNOWLEDGE, SKILLS, ABILITIES REQUIRED:

Communication Skills

• Good written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
• Ability to respond effectively to the most sensitive inquiries or customer complaints.
• Present a professional image in dealing with customers, interdepartmental, and external representatives.

Computer Skills

Reasoning Skills

• Good analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to retain a broad knowledge of tasks performed in the lending functions.
• Ability to analyze and organize financial information and perform complex financial calculations.