Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

The essential functions of this position include:

• Manage the issuance and receipt of new and used computer equipment shipped to / from ePlus, including asset tagging and IMAC requests, as appropriate
• Inventory user-based computer equipment, both deployed and available for deployment
• Prepare equipment to be shipped (i.e. clean, image, laptop setup and peripherals)
• Package and ship equipment following appropriate company policies and legal regulations
• Conduct and report hardware asset reconciliation and support audit activities
• Manage day-to-day requests from end-users to fulfill laptop and peripheral computing needs and IMAC's, as necessary
• Replace/install RMA'd components provided by vendors, as needed
• Provide timely status updates to stakeholders and maintain documentation, as needed
• Will be required to work out of standard hours to support peak request volumes
• Coordinate with managers to retrieve terminated employee equipment and close out corresponding tickets

• Minimum of 3+ years supporting operations and/or IT
• Computer Science, Information Systems/Technology, or Business training desired
• Previous customer-centric experience
• IAITAM and/or ITIL certification is a plus
• Understand the procurement cycle
• Familiar with warehouse, logistics and shipping environment
• Experience with ticket tracking systems (i.e. Remedy, Service Now, Heat)
• Strong organizational skills
• Ability to self-prioritize and meet changing deadlines
• Effective written and verbal communication skills
• Adept in use of MS Office, e-mail, ticketing system and postal equipment
• Adept at interacting professionally with both external suppliers and internal customer

The base salary range for this position at commencement of employment is expected to be between $19.23 and $24.04 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed .

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.