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At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewEnterprise Channel & Sales Operations focuses on developing and implementing an impactful and effective partner experience including program, tools and processes conducted when doing business with Motorola Solutions. As a result, this enables sales to achieve their short and long-term objectives. These relate to channel sales revenues, profit and market penetration.Job DescriptionThis role is responsible for delivering on MSI's Maintenance Agreement by coordinating with the local service provider in all maintenance activities and growing MSI's role in providing additional services for the customer. The System Manager/Technical Consultant's responsibilities include but are not limited to:
Manage and lead day to day activities in meeting MSI's contractual commitments documented in the Maintenance Agreement with the customer
Manage and lead our relationship with the local service partner
Manage and lead our relationship with the customer
Ensure that customer satisfaction goals are meet both internally and with the customer
Procure and coordinate any internal resources that maybe needed
Ensures compliance with response/restoration time commitment
Remotely diagnose system failure and facilitate call management as applicable
Manage Emergency Service efforts and escalation procedures
Experience
Experience with Motorola communication systems
Understanding of two way radio communication products, systems and services
Must have hands on experience with Motorola P25 7.X systems, networking, RF systems
Must have excellent interpersonal communication, presentation skills, including both verbal and written using all the tools and applications provided by MSI
Able to solve complex problems and situations
Must be a self motivated team player able to work effectively with general guidance toward objectives
Technology:
Strong working knowledge of Motorola radio systems and their application by customers.
Possess block diagram familiarity of two-way radio technology
Understanding of Distributed Telecommunications systems
Working knowledge of Motorola's Technology Roadmaps and their impact on customer's future needs
General understanding of communications industry trends and their impact on customer's future needs
**Base pay for this role $75,000 - $95,000**
**This is a hybrid role**
#LI-RO1
- Bachelor's degree with 2+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment or IT OR 4+ years experience in one of the following: LMR, RF Systems, Wired/Wireless Communication Systems, Networking Equipment or IT
- Candidates must live in California
Our U.S.Benefitsinclude:
- Incentive Bonus Plans
- Medical, Dental, Visionbenefits
- 401K with Company Match
- 9 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email .
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.