Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with purpose - Be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

Job Summary

The Benefits Client Specialist will have the opportunity to use excellent communication and analytical skills to help our client's participants through important life decisions. The Benefits Client Specialist will be responsible for owning the retirement process with employees as well as providing survivor support for families when employees or former employees pass away. The BCS will be expected to work with a global team on projects related to ongoing client delivery and complex support processes, while connecting directly with benefits participants.

Key Responsibilities

• Would work at the Ford Headquarters building, One American Road, Dearborn, MI

• Handle scheduled benefits appointments, and interactions individuals going through the retirement process (pension, health, 401k)
• Some of this would involve in-person consultations, and other portions by phone
• Provide requested information, research complex questions, and document outcomes
• Leverage acquired knowledge to deliver high quality customer experience
• Learn about benefits administration through client interactions and requirements
• Identify process improvement opportunities and work with team to implement
• Participate in and execute varied work activities as needed to support client and team
• Resolve complex issues within the retirement processes

Knowledge, Education, Certification, Skills & Technical Proficiencies

• Bachelor's degree or equivalent experience
• Strong communicator that enjoys consulting through life's most important decisions
• Proven analytical abilities including strong attention to detail
• Ability to problem solve and escalate, as needed
• Self-starter with a curious mindset that asks questions and strives to see bigger picture
• Engaged to learn through formal and on the job training
• Able to prioritize increasingly complex work to meet timeliness and quality standards
• Ability to work in a fast-paced environment and to adapt to frequent change
• Driven to make customers happy and successful
• Ability to understand the customer and anticipate future needs
• Desire to work with team to determine the best solution when issues arise
• Comfortable operating with a global workforce
• Steadfast and calm in difficult situations
• Attentive to details

Work Experience

• 2+ years of work experience in handling customer interactions
• 2+ years of experience handling complex processes, problem solving and applying analytical skills
• Experience with desktop technology and learning multiple applications
• Experience working in a face paced environment

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit:

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.