Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Provides leadership and direction to the Medical Imaging Access Center and serves as a liaison to our revenue cycle, financial clearance, and digital health colleagues as it relates to Medical Imaging. Oversees day-to-day Access Center responsibilities and assists with strategic initiatives tied to Medical Imaging scheduling and digital health at all campus and satellite locations. Plans, organizes and directs teams to accomplish departmental goals and meet customer needs. Actively supports departmental and organizational goals by modeling appropriate behaviors and fostering a healthy, inclusive and diverse work environment.

Essential Job Functions:

• Structures the environment and provides resources to ensure strong performance and accountability within all designated areas of responsibility. Provides administrative leadership and direction for direct reports.
• Accountable for achievement of strategic outcomes; collaborates in performance improvement efforts; assures access to comprehensive, timely and appropriate care in accordance with department and industry standards.
• Utilizes understanding of the electronic medical record (EMR), modality and departmental knowledge necessary to promote excellence in medical imaging access; develops and implements systems that ensure standardization and optimization of scheduling workflows; identifies, develops and monitors progress toward achievement of both individual, departmental and corporate goals and objectives; serves as a leader and guide in the project management and process improvement processes.
• Participates in operational planning processes; plans and facilitates clear, consistent and effective communication to assure optimum flow of information; develops, implements and evaluates the effectiveness of scheduling processes within all modalities of responsibility and, as applicable, throughout the organization.
• Leads and facilitates quality improvement initiatives for designated areas of responsibility and, as applicable, throughout the organization; plans and implements system changes that enhance scheduling performance and imaging access; institutes changes based upon best practices and organizational alignment.
• Leads and manages people resources. Responsible for the selection and ongoing development of all staff within designated areas of responsibility; assures competency of staff in collaboration with administrative and operational leadership. Provides educational and professional development opportunities; identifies opportunities for interdisciplinary teams and oversees their development. Encourages professional growth and development amongst staff.
• Pursues professional opportunities and networks which enhance own professional knowledge and advancement as well as excellence within medical imaging. Guides and mentors others to do the same.
• Facilitates collaborative partnerships with physicians and multidisciplinary team members to ensure that patient needs are met.
• The authority to hire, separate, promote, demote, write and administer performance evaluations.
• Other job functions as assigned.

Knowledge, Skills and Abilities:

• Bachelor's degree required.
• Minimum 5 years of related access or scheduling experience in hospital/healthcare setting and 3 years of progressive leadership experience.
• Demonstrated knowledge of performance data tracking, trending and analysis with the ability to create clear and deliverable action plans usually acquired through progressive leadership experience.
• Experience working in partnership with health care professionals in leadership roles.
• Possesses strong leadership skills, ability to lead a team; excellent written and verbal communication skills; excellent organizational skills as well as computer skills.
• Fundamental understanding of budgeting process from creation through monitoring/analyzing of variance; and fundamental understanding of hospital information systems.
• Demonstrated ability to provide leadership in a collaborative and facilitative style.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children's facilities

• Discount purchasing program

There's a Place for You with Us

At Lurie Children's we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints - recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Children's and its affiliatesare equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org