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Customer Support Administrator
Lincolnshire, IL
Job Description
Main tasks
- Provide accurate and timely responses to all customer inquiries coming into the Customer Support Center. Forward technical requests to the Technical Service Specialists for handling, forward Scheduling issues to the Regional Scheduling Teams, and present any significant customer issues to the Technical Support Manager.
- Enhance the customer service process through efficient and accurate order entry, while providing excellent customer service and effective communication with internal and external staff and customers.
- Process customer quotes and purchase orders for parts and services. Provide information to customers, sales personnel, and distributors regarding pricing, shipments, back orders, stock status, or other general inquiries.
- Answer calls and emails off the Hotline to support our Live Response goals and provide customers with quick and efficient response times.
- Resolve routine customer and distributor billing and shipping questions, and present any significant customer issues to the department supervisor and/or manager.
- Accurately maintain customer files with current and pertinent information.
- Work with those needed to expedite parts delivery in emergencies.
Minimum Requirements
- Associates Degrees and two to four years manufacturing/distribution customer service experience and/or call center customer service experience. Or combination of education and experience accepted. Experience with handling sensitive and confidential documents is strongly preferred.
- Knowledge and experience with Microsoft Office Systems, including Excel and Microsoft Word. Knowledge of Great Plains or similar software program helpful.
- Ability to read and comprehend instructions, correspondence and memos. Ability to write simple correspondence Effectively communicate ideas, both written and verbally to customers, management or employees of the organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger and handle; and talk or hear. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
- Must be authorized to work in the US for any employer.
Benefits
Clear vision and purpose
"We are a sustainability and innovation leader providing superior customer value" is our vision and this is what guides us. Our purpose "becoming better every day - since 1802" is what inspires us in our daily work.
Sustainability and innovation focus
We have high sustainability and innovation goals. Let's work towards a sustainable future together.
Excellent learning tools
At GF we provide development opportunities for everyone. We offer global learning tools as well as trainings and specialized courses.
Great career opportunities
GF as a global acting company provides many opportunities regarding career growth. We also offer a dedicated talent management process (MyNextBigStep@GF) to boost your career.
Your work route
Who we are
GF Machining Solutions is the world's leading provider of machine tools, diverse technical solutions and services to manufacturers of precision molds and tooling and of tight-tolerance, precision-machined components. The key segments we serve include the aerospace, automotive, medical, energy, information and communications technology (ICT) and electronics industries.
Equal Opportunity Employer: Disability/Veteran
Should you need an accommodation in the completion of your application please contact Human Resources at (847) 913-5300.
Equal Opportunity Employer: Disability/Veteran
Should you need an accommodation in the completion of your application please contact Human Resources at (847) 913-5300.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2 to 4 years
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