GENERAL SUMMARY/PRIMARY FUNCTION:
The Senior (Sr.) Application Analyst is responsible for participating in the overall design, implementation, training, documentation, operation, and support of Clinical or Business applications and reports. This includes contributing to the planning, design, implementation, and optimization of their specific application. The Sr. Application Analyst takes general direction from their supervisor or manager. The Sr. Application Analyst may in some instances also serve as a Helios liaison to their associated clinical or business departments throughout the system. This includes, but is not limited to, the assessment of optimization efforts to meet system goals including patient safety/quality of care, revenue capture and efficient operations. The Sr. Application Analyst performs these activities following Henry Ford Health standards and processes.

Ideally the candidate will be already certified in Epic Willow application. Lacking that certification, would prefer an internal candidate who is familiar with inpatient pharmacy operations, including experience with medication billing and investigational drug use. Candidate should either be a pharmacist or pharmacy technician, have several years experience with workflows, able to work independently with minimal supervision and have good communication skills.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• The Sr. Application Analyst plans, designs/builds, tests, implements, and supports the needs of their application.
  • Participates on cross-functional teams as required to ensure integration and alignment of build, process design, and configuration of workflows.
  • Identifies inefficiencies and opportunities for improvement within application design and recommends solutions.
  • Provides ongoing operational support post implementations.
• Acts as the Helios liaison to associated departments and constituencies throughout the health system on their specific application. Understands core system processes and interdependencies.
  • Participates actively in key meetings with Application Teams to develop best
    practice processes for their specific application.
  • May represent application team within other Organizational Departments.
  • Recommends and develops process and workflow configurations and/or changes to align with best practices, standardization, integration needs/requirements, compliance and/or regulatory policies.
  • Uses human factors and error proofing concepts whenever possible to improve safety and efficiency.
• Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures that their application team provides high level of customer service and appropriate coverage off-hours for critical problems. Identifies, escalates, and resolves issues that impact infrastructure and application performance.
  • Evaluate trends on performance, capacity and operational health and develops plans to address key issues. Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.
  • Focus on continual improvement best practices by identifying and diagnosing improvement opportunities. Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.
• Promotes, develops, and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work. Collaborates with other team members to promote re-use and develop consistent technical build, implementation, and support processes.
  • Provides input on standards, best practices, and process improvements. Input may be, but not limited to, best clinical and /or business process and workflows.
  • Participates in testing best practices and standards.
  • Works to implement applications according to requirements, specifications, and compliance/regulatory standards.
  • Stays current with respective technology capabilities and/or third-party billing and compliance regulations (when applicable).
  • Participates in implementation of major version upgrades and special updates.
• Communication & Relationship Management
  • Works with other Helios teams to resolve issues while maintaining Henry Ford
    Health Standards of Excellence.
• Provides input to support technology planning
  • Works with IT, Helios, and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.
  • Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.