Sound is looking for...

An eBranch Representative to join our team! As an eBranch Representative you will assist members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner. In this role you will become knowledgeable in covering Online Banking, Mobile Banking, Live Chat, Secure Email, Info Desk, Online Account Opening and Bill Pay support to best serve our members.

At Sound you will experience...

• Our purpose which is "to stand with you through all waves of life". Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing.
• A diverse workforce with an inclusive and supportive environment.
• Besides competitive pay, we offer career growth, and we hold a benefits package that's consistent with our purpose, personalities, and values.
• Teams that are living out the credit union philosophy of "people helping people".
• Fellow employees who are dependable, genuine, inclusive, and resourceful.
• Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing.

As a eBranch Representative you will...

• Provide information on Credit Union services or policies via the telephone and email, including eligibility for membership, types of Credit Union accounts, insurance on loans, loan policies, interest rates, current dividend rates, locations, office hours and telephone numbers.
• Perform routine to complex member transactions via the telephone and email; including Online Banking, Mobile Banking, Live Chat, Secure Email, Info Desk, Online Account Opening and Bill Pay Support.
• Receive and respond to email inquiries from members received via the "info-desk" and online banking channel in a prompt and professional manner.
• As needed, may perform routine member transactions via the telephone, including deposits, withdrawals, cash advances, loan payments, transfers and mail cashier's checks. Aid with Shared Branching questions. Take requests for stop payments, indemnity bonds, Western Union, wire transfers and photocopies. Provide members with account status information the telephone and email, including current balances and loan pay-offs. Assist members to resolve discrepancies and grievances.
• As needed, may capture lost/stolen VISA check and VISA credit cards; re-order new cards.

Our ideal candidate will bring to the team...

• One-year experience in a service-oriented capacity required.
• Call center or prior financial institution experience is preferred.
• High School Diploma or equivalent required.

In addition:

• Must be bondable
• Employer sponsorship to secure or maintain employment authorization not available

As a team member of Sound, you will receive...

• These benefits in support of a true work/life balance:
  • Full medical, dental, vision, and disability for the employee [yourself] with premiums paid by Sound
  • 401(k) with 4% match - Plus discretionary profit share of up to 5% of annual salary
  • Employee assistance program for wellness counseling
  • Free and/or discounted banking services with Sound
  • Three weeks Paid Time Off (PTO) accrued annually
  • 5 employer paid work/life balance days
  • 10 paid federal holidays every year
  • Gym/lifestyle reimbursement
  • Employee bonus program
  • Tuition assistance
  • ORCA pass
• Incentives available for multilingual speakers

Your compensation:

At Sound Credit Union we believe in paying our employees a fair and living wage. Individual offers are made dependent upon a candidate's prior experience and education level as it pertains to their role. This strategy promotes a talented and empowering work environment that we hope you will be a part of! Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates, which allows us to offer merit-based salary increases.

Minimum: $20.38
Midpoint: $25.48
Maximum: $30.58

Your hours:

A hybrid schedule Monday - Friday, 8 am - 6 pm, rotating Saturdays 9 am - 1 pm.

In your role you will have the ability to combine in-person and remote work.

About Sound Credit Union...

Sound Credit Union (Sound) was founded in 1940 and is one of Washington State's largest credit unions. We have 26 full-service branches located throughout the Puget Sound region. At Sound, we pride ourselves on making connections with our members, employees, and community. We'd love to share more about why Sound is somewhere you want to be, apply now, and visit our website at: .

The future is in our hands...

Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.

People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply!