This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives- where your purpose accelerates our mission.

Your role at Baxter

The Lead Technical Support Coordinator will provide technical expertise including information, mechanical and electrical troubleshooting, and complaint processing and resolution. These interactions will drive from customers, field service representatives, and other Baxter employees via the telephone, internet, and email in a Technical Support Help Desk environment.

What you'll be doing

• Provide mechanical and electrical troubleshooting, technical information, and determine the necessary requirements for satisfying our customers interactions.

• Document and manage all capital customer interactions via Baxter's approved Contact Management System, per FDA guidelines. Documentation includes creation, updates, and follow-up via calling customers for final resolution and customer satisfaction pertaining to their initial contact.

• Service order management, including creation, order fulfillment, sales order queries, and delivery confirmation.

• Service part return for analysis, which includes reviewing the parts for analysis engineering list, creation, and customer compliance to return parts.

• Provide technical expertise to the Service Logistics, Marketing, Sales, and Engineering Teams, including new product development, new product releases, product upgrades, product modification projects, and document reviews.

What you'll bring

• HS diploma or GED, required; equivalent military experience, or 2+ years experience in electrical and mechanical troubleshooting of medical devices.

• Call Center or Help Desk experience, preferred.

• Ability to understand and meet the expectations and requirements of internal and external customer and develops effective relationships with customers to gains trust and respect.

• Ability to communicate with clarity, patience, understanding and courtesy.

• Ability to read, analyze, and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams.

• Ability to use tools necessary for troubleshooting: voltmeter, manometer, and basic hand tools.

• Computer literacy.

• IT related experience or proficiency working with multiple software applications.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $52,800 - $72,600 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

The successful candidate for this job may be required to verify that he or she has been vaccinated against COVID-19, subject to reasonable accommodations for individuals with medical conditions or religious beliefs that prevent vaccination, and in accordance with applicable law.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

EEO is the Law
EEO is the law - Poster Supplement
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our .