Category | Sales | Job Locations | US-IL-Niles | Workplace Arrangement | Hybrid |
Quality products require a quality customer experience!
As the Associate Director of Global Customer Experience, you will be responsible for creating and implementing strategic priorities to optimize the performance and modernize the processes of Shure's global after-sale customer care to complement Shure's Brand Promise.
You will focus your time on implementing best practices and influencing regional sales functions with a keen eye on exceptional service and support that leads to making customers have stellar experiences and interactions with the Company, whether it be fast/efficient repairs, acquisition of after-market parts, or ease of use of the tools of engagement we offer. You will interact and collaborate regularly with other Sales Ops functions and various stakeholders across the organization.
You will also own the management of your team and be responsible for staffing decisions, performance appraisals, and pay reviews.
This role will be hybrid, based out of our Niles, IL headquarters.
WHO WE ARE
Shure's mission is to be the most trusted audio brand worldwide - and for nearly a century, our Core Values have aligned us to be just that. Founded in 1925, we are a leading global manufacturer of audio equipment known for quality, reliability, and durability. We engineer microphones, headphones, wireless audio systems, conferencing systems, and more. And quality doesn't stop at our products. Our talented teams strive for perfection and innovate every chance they get. We offer an Associate-first culture, flexible work arrangements, and opportunity for all.
Shure Incorporated is headquartered in Niles, Illinois, with remote and hybrid opportunities throughout the United States. We have more than 35 regional sales offices, engineering hubs, and manufacturing facilities throughout the Americas, EMEA, and Asia.
THE MIX MATTERS
Don't check off every box in the job requirements? No problem! We recognize that every professional journey is unique and are committed to providing an equitable candidate experience for all prospective Shure Associates. If you're excited about this role, believe you've got the skills to be successful, and share our passion for creating an inclusive, diverse, equitable, and accessible work environment, then apply!
WE GOT YOU - Our Benefits
At Shure, we prioritize the well-being of our associates. We offer competitive rewards packages that address physical, mental, financial, and overall well-being. Our benefits include retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, commuter benefits, employee assistance programs, and volunteering/community involvement opportunities. To learn more, visit our careers page at www.shure.com/careers
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