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Assistant Store Manager
Department: Retail
Supervisor: Store Manager
BASIC FUNCTION
Assumes responsibility for the store site in the absence of the Store Manager. Assist in planning, coordination, and direction of daily activities related to the successful operations of a Goodwill store.
JOB DUTIES AND RESPONSIBILITIES
Assists with the orientation, training, development and coaching of store staff. Participate in interviewing candidates for entry level retail roles. Completes hiring process and ensures successful orientation and onboarding on new hires in absence of the Store Manager. Promotes and models a team-based approach among staff and works across departments to support all aspects of employment at Goodwill.
Ensures daily operations that meet or exceed expectations including but not limited to:
Assists in ensuring that all paperwork is completed in an accurate and timely manner to include opening/closing procedures, balancing cash drawers, bank deposits, payroll and production records, and staff schedules.
Represents Goodwill in a positive manner by providing excellent customer service at all times to external and internal customers.
Ensures compliance with all asset protection policies and procedures; and proper cash handling including enforcement of cash register procedures and submission of required reports. Reports concerns and problems to RDD and Loss Prevention Department in the absence of the Store Manager.
Ensures a culture of safety so all working conditions and procedures are being performed in a safe manner and adheres to all safety guidelines to safeguard the workplace and minimize injuries/accidents. Timely completion and submission of all accident reports. Ensures all hazardous waste procedures are followed. Report any safety concerns to the RDD and Regional Safety Director in absence of the Store Manager.
Supports and promotes organizational programs and special events as required.
Communicates progress, problems, and concerns to the Store Manager.
POSITION OVERSIGHT
This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.
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JOB SPECIFICATIONS