Summary:

The Patient Access Service Representative performs initial contact for all patient access admitting services duties.

Responsibilities:

1. • Performs initial contact for all patient access admitting services duties to include, but not limited to: pre-admission/admission data collection; inpatient admission/updating and ongoing maintenance of inpatient bed/patient census activity.
   • Processes medical records discharges and retrieve medical records, as applicable.
   • Schedules all outpatient surgery tours.
   • Registers complete and accurate social, demographic and financial information to create the patient's record in the system.
   • Obtains the appropriate signatures on the necessary forms to treat the patient and to bill the insurance.
   • Prepares forms and patient ID cards.
   • Confirms financial eligibility when applicable.
   • Processes the patient record and financial folders.
   • Maintains/controls on the cash flow of payments and daily deposits.
   • Other duties as required.

Other information:

Technical Expertise

1. Experience in registration, insurance verification/pre-certification, patient accounts and/or customer service functions, preferably in a medical setting, is required.
2. Experience with medical terminology knowledge or documented certification of class completion is preferred.
3. Experience with interacting with patient/customers [i.e., neonates/newborns, children, adolescents, young adults, middle-aged adults and geriatric adults as applicable] with the understanding of their needs for self-respect and dignity is required
4. Experience working with all levels within an organization is required.
5. Experience in healthcare is preferred.
6. Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.

Education and Experience

1. Education: High school diploma or equivalent is required.
2. Years of relevant experience: Minimum 2 years is preferred.
3. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite