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Nokia Learning Services - Optical Training & Certification Professional Instructor

The Nokia Network Integration business group is currently in search of a skilled professional in optical training and certification to enhance our optical network learning program. The ideal candidate will be instrumental in the delivery of optical classes which encompass course content, labs, and the proctoring of exams. This pivotal role requires the delivery of content to a diverse audience, comprising customers, partners, and Nokia employees, through both virtual and in-person interactions.

The optical learning portfolio is designed to equip industry professionals with the training and skills necessary to design, implement, manage, maintain, and automate optical networks, primarily based on the Nokia 1830 Photonic Service Switch (PSS) family. These networks are managed by our Network Management System: the WaveSuite Networks Operations Center (WS-NOC), and other WaveSuite applications.

The learning portfolio encompasses a range of product-attached courses and a certification program featuring four certifications tailored to meet the demands of various optical networking roles. Furthermore, the topic of optical network automation is an emerging, high-potential theme that we aim to thoroughly develop in the coming months/years.

Key Responsibilities:

The optical training & certification professional instructor is expected to master new technology, stay abreast of industry best practices, and collaborate closely with other subject matter experts to support training deliveries. This includes:

• In 80% of the time:
  • Traveling and delivering classes face to face
  • Delivering classes in virtual environments
  • Managing classes of students (customers, partners, internals)
  • Proctoring written and lab exams
  • Supporting/configuring test bed configurations to customize them for tailored deliveries

• In 20% of the time:
  • Contributing to update learning materials
  • Grading lab exams
  • Reviewing the content material providing feedback to the content developers
  • Participation in external-facing events delivering workshops, seminars, etc.
  • Develop new content materials

Qualifications - Education and Certification Requirements

• Four-year university degree in Physics, Computer Science, Computer Engineering or equivalent experience.
• A Nokia optical certification such as the ONP, ONSE, ONDE or ONA or other industry-recognized optical certifications.
• Excellent written and verbal communication skills are essential. Fluency in English, both written and verbal, is required.
• Proficiency in the German and Spanish languages is considered a plus, though not mandatory. Candidates with additional language skills will be viewed favorably.

Experience

• Mandatory:
  • Minimum 5 years experience with course delivery
  • Experience using the Nokia 1830 PSS equipment and applications (e.g., EPT and the WaveSuite ecosystem)
• Suggested:
  • Experience in the optical network technical support, R&D, PLM, Professional Services or equivalent role
  • Experience with educational content development

Skills

• Skill in assessing audience needs
• Skillful classroom management
• Articulate delivery of complex subjects in a simplified manner
• Management of customer expectations
• Assurance of student comprehension and achievement of learning objectives
• Effective delivery of learning across diverse complexity levels and in multicultural settings
• Proficient delivery of content in virtual environments
• Ability to adjust teaching methods based on the learning styles and needs of diverse audiences
• Strong verbal and written communication skills to convey technical concepts clearly and effectively
• Capacity to address and resolve technical challenges on the spot during training sessions
• Willingness to explore and implement innovative teaching methods and technologies to enhance the learning experience
• Building and maintaining positive relationships with students, colleagues, and stakeholders
• Skill in designing effective assessments and providing constructive feedback to facilitate continuous improvement
• Adept at creating engaging and visually appealing presentations to enhance the learning experience
• Working effectively with cross-functional teams, including content developers, subject matter experts, and other instructors
• Comprehensive understanding of Nokia's optical technical portfolio
• Consistent delivery of high-quality results
• Strong emphasis on customer satisfaction
• Expertise in time management, planning, and prioritization
• Actively seeking and sharing knowledge
• Insight into the learning business, its drivers, and emerging technologies

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World's Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D - Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program