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- Position Description
- Entry Salary - $36,208.90 - Open Until FilledUnder general direction, the Solid Waste Accounts Coordinator performs extensive accounts administration in the operations center of the Solid Waste Department. Provides customer service, coordination, and account representation for solid waste customers in the City.
- Duties and Responsibilities
Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:
Coordinates, maintains, and manages the solid waste accounts for the customers of the City; communicates with drivers and supervisors by radio or phone with service requests and information.
Maintains, tracks, and records solid waste containers in the field; arranges and coordinates repairs, replacements, or new deliveries; addresses customer service requests received and accurately conveys customer issues, concerns, or requests to appropriate persons.
Identifies and determines correct route assignments and sequencing for solid waste and recycling service; creates and distributes service orders and changes in services; establishes service accounts for the roll-off program; performs credit checks, deposit requirements, and prepares service agreements.
Investigates, researches, and resolves commercial and residential billing account inquiries for customers; analyzes and provides information to customers concerning rates or range of services; interprets and explains solid waste and recycling ordinances and policies.
Educates and assists citizens about illegal dumping and other non-compliant solid waste activities.
Coordinates with supervisors and field workers consistently and acts as a solid waste worker when needed.
Collects, processes, and maintains accurate paperwork and customer information for all accounts; inputs and edits changes and charges for commercial, residential, and roll-off services in department software; maintains up-to-date inventory of roll-off, containers, and compactors.
Works collaboratively with the Parks and Recreation Department to provide solid waste service for City special events and projects; tracks and coordinates new annexations and establishes services with customers.
Performs other duties as assigned.
- Minimum Qualifications
Licenses, Certifications, and Equipment:
A valid State driver's license is required.
This position is required to operate the below equipment, machines, tools, and other work aides:
Fax, copier, phone, personal computer, radio, and other equipment as assigned.
Education and Experience:
High School Diploma, High School Equivalency Diploma or G.E.D. Certificate AND three (3) years of experience in an integrated municipal solid waste operation; OR an equivalent combination of education, training, and experience may be considered.
- Supplemental Information
Knowledge of -
Account coordination and customer service
Billing accounts and problem resolution
Service orders and coordination
Department policies and protocols
Equipment maintenance practices and methods
Skill in -
Coordinating and establishing accounts and services
Processing service orders and monitoring can inventory
Keeping and maintaining accurate and updated records
Understanding the geography of the City
Understanding and complying with oral and written instructions
Using tact and independent judgment within established guidelines