Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

• Provides support, assistance, and response for all help desk tickets and inquiries relating to the network or network systems; ensures efficient operations, troubleshoots problems, identifies issues, addresses concerns, and provides appropriate solutions.

• Delivers professional and timely IT support to City staff; provides application support, networking support, general desktop support, and other technology assistance; assesses and repairs hardware failures and works with staff to address and analyze network and application concerns.

• Interacts and engages with employees in various departments; defines network requirements and ensures compliance with City standards and policies; provides analytics regarding security, cost effectiveness, standardization, and general network system metrics.

• Installs, configures, and maintains wireless network; monitors and maintains network systems throughout the City and its departments; provides analysis for security systems and maintains and deploys City web certificates for City websites and services.

• Provides daily support and assistance to the members of the IT management team; oversees the citywide computer lease program and ensures that rotations of the systems are performed on schedule and in accordance with contractual obligations; avoids and minimizes unnecessary cost overages and expenditures.

• Assesses and evaluates network environments consistently to ensure all systems employ the latest technology and adhere to industry direction; recommends and performs upgrades and enhancements to the network systems.

• Supports end users using various PC or Apple products; provides troubleshooting for mobile devices, computers, and other technology equipment; prepares and deploys new computers and other technologies.

• Provides administrative support for all user accounts; supports testing, installation, and maintenance of server and client software applications, hardware, and networks.

• Performs other duties as assigned.