Entry Salary - 47,238.10 OPEN UNTIL FILLED
This recruitment is for a position with the Information Technology Department

Under direct supervision, the Business Systems Analyst is responsible for the analysis, maintenance, and operational procedures of the City's internet and intranet sites. Performs updates, resolves software issues, develops new systems, and provides training and education.

Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

• Identifies, documents, troubleshoots solutions, and resolves production system problems and related issues; responds to support requests; confers with users about software and hardware concerns.
• Provides analytical support and assistance for software systems used in house and remotely.
• Collects, analyzes, and disseminates data from various systems and other departments for performance measuring.
• Define system requirements, system setup and configuration, prioritizing issues; assisting IT staff testing, correcting bugs, documenting, and reporting unresolved issues to the vendor; maintain user documentation and training.
• Communicates systems processes, status, or other relevant issues to internal and external customers; devise creative alternatives to achieve improvements or solutions to meet needs; designs project plans, outlines tasks, identifies staff skills, and ensures completion.
• Creates, develops, and runs database queries to meet staff reporting needs; reviews, evaluates, and monitors integrity of data; develops, produces, and maintains end-user reports and delivers complete and accurate documentation for management.
• Maintains strong and effective relationships with internal and external customers; communicates clearly, concisely, and with sensitivity; works to resolve issues and deliver solutions to address areas of concern.
• Reviews processes and makes recommendations.
• Provides knowledge of systems to internal and external customers.
• Participates in various trainings to increase and enhance competencies; conducts and facilitates staff training to ensure cohesion in services delivered; prepares testing materials and analyzes results; maintains testing environments and participates in environmental redesign and analysis to enhance system environments.
• Performs other duties as assigned.

Licenses or Certifications:
A valid State driver's license is required.

This position is required to operate the below equipment, machines, tools, and other work aides:
Fax, copier, phone, personal computer, printers/plotters, specific computer programs, and other information technology equipment as assigned.

Education and Experience:
Associate's Degree in Computer Science, Information Systems, Web Design, Programming, or Graphic Design AND one (1) year of professional-level experience in assigned business area; OR an equivalent combination of education, training, and experience may be considered.