Property Services Auditor / Lease Auditor (North America)

Location:  REMOTE

About the company

IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 4,000 locations across over 120 countries allowing millions of people every day to have a great day at work.

Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people, and aspirations. They want workspaces and communities to match their needs. We provide them with choice through our portfolio of brands, covering serviced offices (Regus, Spaces, HQ, Signature and No18), commercial real estate brokerage and managed office solutions.

Join us at www.iwgplc.com

Job Purpose

We are looking for a full-time auditor to help us with auditing and seeking refunds from Landlords for IWG in North America. You will encounter a high degree of flexibility on structuring your work life. You will follow established departmental procedures, recommending improvements or enhancements to further increase savings. You will work with Real Estate teams, Accounts Payable teams and Centre personnel to obtain necessary lease/building specific information to complete audit. You will interact directly with landlords and their agents requesting documentation and assertively seeking refunds for overcharges while maintaining a positive relationship with them.

PRINCIPAL RESPONSIBILITIES

• Performs property service charge audits (also known as Lease Audits, CAM Audits, Real Estate Taxes and Operating Expense Audits) in North America, potentially expanding to other countries around the world.
• Receives landlords’ Property Service invoices, compares against lease documents, accounting reports and local centre-provided information.
• Documents errors and works to resolve directly with Landlord’s representatives.
• Communicates regularly with landlords and their agents including phone calls, e-mails, and written correspondence.
• Uses internal accounting systems and lease database to retrieve necessary documentation for audit.
• Works closely with IWG leadership for solving particularly delicate disputes.
• Assists with the implementation and development of audit tools and procedures.
• Uses excellent interpersonal and communication skills, with emphasis on persuasiveness and negotiations to collect data/claims.
• Works on multiple audit claims simultaneously, prioritizes, follow-ups, reports and brings projects to conclusion.

MINIMUM QUALIFICATIONS

• Full Professional Proficiency in English.
• Bachelor’s degree
• Work experience in Lease Administration, Property Management, Commercial Real Estate Brokerage, Accounting, Law, or other relevant experience working with commercial real estate leases with the ability to interpret lease language.
• Strong organizational, interpersonal, and written/verbal communication skills
• Attention to detail and accuracy with strong analytical skills
• Thorough working knowledge of Microsoft Office especially Excel
• Proactive and passionate about quality, honesty, and work with a determination to succeed

ADDITIONAL PREFERENCES

• Strong preference for prior lease audit experience or auditing property service charges, operating expenses, or Common Area Maintenance (CAM) reconciliations for office/retail leases
• Experience creating Operating Expense or CAM budgets for office/retail properties
• Spanish a plus