Essential Duties and Responsibilities • Delivers ACE (Amazing Customer Experience) to all internal and external customers. • Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values. • Embraces an expectation of learning and growth. Enthusiastically participates in training and development. • Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included. • Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort) • Sorts, prices, and stocks hardline donations for sale according to established expectations. • Sorts, tags, and stocks softline donations for sale according to established expectations. • Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact. • Accurately records donations, production of merchandise and specified tasks. • Meets established production goals corresponding to role in retail location. • Maintains clean work environment. • Demonstrates proficiency of cashier, softline production, or donor services / hardline production roles through evaluation. • Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department. • Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards. • Maintains safety standards in the store and reports any exceptions to store management. • Performs other job-related duties as assigned by a member of store management.
Qualifications Must be able to: • Understand English; comprehend instructions provided in verbal and written form. • Read and comprehend Retail Production and Training manuals; follow process instructions effectively and efficiently. • Multi-task effectively; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change. • Be a self-starter; work efficiently with minimal supervision after work instructions are provided. • Thrive in a dynamic, fast-moving environment. • Work effectively in a team-based environment; Interact professionally with customers and a highly diverse employee base on a regular and routine basis. • Work a flexible schedule, including weekends, and have reliable transportation to and from work. Must have: • Basic computer skills including use of various retail related systems, understanding of basic programs (Microsoft Word), etc. • Excellent customer service skills. • Multi-cultural sensitivity: the ability to demonstrate a sensitivity and awareness of diversities in people and cultures.
Education and Experience Completion of any level of primary or secondary education, regardless of diploma/degree. Previous experience working in a retail environment preferred.
Physical Demands While performing the essential duties and responsibilities of this job, the employee is: • Regularly required to: stand; walk; bend; stoop; kneel; crouch; talk and/or hear; use close, distance and peripheral vision; use depth perception and the ability to adjust focus; use hands and fingers to handle or feel objects, tools, or controls; and reach with hands and arms. • Regularly required to lift and/or move up to 50 pounds and occasionally lift and/or move over50 pounds. • Rarely required to sit.
