Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Retail Banking Officer - Ames
Ames, IA
Job Description
EEO/AA employer
POSITION SUMMARY
This position is responsible for overseeing all retail functions and duties in an assigned branch. This position will focus on bringing in new loan and deposit relationships while working toward sales goals, customer retention, and staff development.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES
ROLE QUALIFICATIONS:
Education
Supervisory Responsibilities
This position is responsible for supervising staff in accordance with the bank’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
WORKING CONDITIONS:
Work is performed largely within the Bank with limited chance for personal injury.
The following physical and mental requirements must be met in order to perform the essential functions of this position:
Frequently communicate with employees and other parties by phone, email and/or in person; can exchange accurate information in these situations. Constantly operates a computer and other office equipment such as a calculator, copy machine, and printer. Frequently move inside the office to access files or office equipment. Occasionally lift and/or move up to 50 pounds of office supplies and equipment. Some bending, turning, and twisting required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasionally drive to/from and work in multiple branches/locations.
GENERAL NOTICE:
This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.
This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status
POSITION SUMMARY
This position is responsible for overseeing all retail functions and duties in an assigned branch. This position will focus on bringing in new loan and deposit relationships while working toward sales goals, customer retention, and staff development.
PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES
- Ensure adequate staff is available for all branch hours
- Responsible for training, goal setting, and motivating the staff to provide exceptional service to the customers in retail products
- Supervise and provide work direction to all retail staff
- Perform cash drawer audits, conduct performance appraisals, and facilitate new employee training and/or mentoring
- Participate and lead all employees in Frontline Focus/sales goals; perform Universal Banker and other retail staff duties
- Serve as point of contact/have working knowledge of troubleshooting and servicing coin machines, money handling machines, ATMs, and mechanics of the drive-up equipment (as applicable in each location)
- Assist with more complex customer issues
- Monitor and identify facility needs on a regular basis
- Coordinate with other departments in the branch office to ensure open lines of communication as it relates to customer referrals, service, and function of the facility
- Works a varied schedule based on business needs
ROLE QUALIFICATIONS:
Education
- High school diploma or equivalent required
- One to three years in Accounting or banking experience preferred; 2+ years of supervisory and leadership experience preferred
- Strong math skills; add, subtract, multiply and divide in all units of measure
- Exceptional oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees
- Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
- Exceptional organizational and time management skills; ability to function well in a fast-paced environment
- Maintain a complete understanding of regulatory and compliance policies and procedures
- Demonstrate a “lead by example” mentality
- Be able to work flexible hours and shifts
- Travel to/from and work in multiple locations
- Must have a valid driver’s license and reliable transportation
Supervisory Responsibilities
This position is responsible for supervising staff in accordance with the bank’s policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and taking corrective action with employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
- Initiative – is a self-starter; seeks out new tasks and expands abilities; works for the better needs of the business, not just his/her own position
- Judgment – makes well thought out and timely decisions; has good perspective and remains focused on critical issues; consistently adheres to and supports company policies/procedures; requires little to no supervision to produce high quality work.
- Accountability – accepts responsibility for his/her own actions; will follow through on what he/she says they will do and holds others accountable in the workplace
- Self-Aware – recognizes how his/her actions impact others; is in tune with his/her strengths and weaknesses; learns from mistakes and shows commitment to change behaviors
- Growth and Customer Focus – Provides excellent customer service to everyone; supports business and revenue growth by sharing and supporting innovative ideas; focuses on opportunities to suggest new services to customers.
WORKING CONDITIONS:
Work is performed largely within the Bank with limited chance for personal injury.
The following physical and mental requirements must be met in order to perform the essential functions of this position:
Frequently communicate with employees and other parties by phone, email and/or in person; can exchange accurate information in these situations. Constantly operates a computer and other office equipment such as a calculator, copy machine, and printer. Frequently move inside the office to access files or office equipment. Occasionally lift and/or move up to 50 pounds of office supplies and equipment. Some bending, turning, and twisting required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasionally drive to/from and work in multiple branches/locations.
GENERAL NOTICE:
This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.
This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, age, gender identity, national origin, disability or veteran status
Job Summary
Company
Start Date
January 2021
Employment Term and Type
Regular, Full Time
Hours per Week
40-50
Required Education
High School or Equivalent
Required Experience
1+ years
Email this Job to Yourself or a Friend